Ticket FAQs - Platform Change

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Vanderbilt Ticket Purchasers – Activate Your Account

We’ve changed ticket providers! As of July 1, 2022 Vanderbilt Athletics is now partnered with Paciolan – the leading provider of ticketing solutions for college athletics.

If you have purchased tickets through the Vanderbilt Athletics Department within the past 5 years, you need to activate your account in order to purchase new tickets or parking passes, renew season tickets, and/or manage your ticket purchases.

We highly encourage you to activate your account now to make the transition as seamless as possible.

Step-By-Step Guide

1. Check your email and pull up the email titled: Important- Link Your New Online Ticket Account
If you cannot find your customer number or online pin, please contact the ticket office at ticket.office@vanderbilt.edu or 1-877-44-VANDY.

2. Either click on the “Activate Now” link within the email, or click here. You should see the page below.3. Enter the Customer Number and Online Pin and then click “Activate”
This can be found in the email you received. Every Customer Number and Online Pin is unique and is meant for one-time use to activate your account. You will not use this Pin again. Do not use someone else’s information.
If you cannot find your customer number or online pin, please contact the ticket office at ticket.office@vanderbilt.edu or 1-877-44-VANDY.

4. Once you select “Activate” you should be taken to a page where you now see your ticket account information.

5. There will be a box asking you to confirm your email, and asking for a password. This email and password will be what you use to log in to your account moving forward. You must complete this step to finalize your activation.

6. Please ensure your contact information and other fields are accurate. This information will be what is documented and used for purposes of ticket mailings, emails, and more. You may update the information if you wish to make changes.

You’re all set!

If you forget your password in the future, please use the “forgot password” function that is on the Account Login page. You will be sent an email with further instructions on resetting your password.

For questions, please contact the Vanderbilt Athletics Ticket Office at ticket.office@vanderbilt.edu or 1-877-44-VANDY.

Sport Ticket Info

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Vandy United

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McGugin Center Ticket Office

Contact Information

2601 Jess Neely Drive, Nashville, TN 37212
(615) 322-GOLD


Game Day Ticketing

Football: McGugin Center Ticket Office
– Open 3 hours prior to kick-off
– Stadium gates open 2 hours before game

Basketball: Memorial Gym Box Office
– Located at the southeast entrance off 25th Ave.
– Open 1.5 hours prior to tip-off

Baseball: Hawkins Field Box Office
– Open 2.5 hours prior to first pitch

Free Events

Vanderbilt Athletics offers free admission to many home athletic competitions. Sports with free admission include: soccer, lacrosse, tennis, bowling, and golf.

For game day information, click here.

Phone: 615.322.4653 (ext. 1)
E-mail: ticket.office@vanderbilt.edu